Privacy Policy

Who we are

Doggie & Gabana Ltd (Company No. 13800985) is a dog grooming salon based at 10 Staines Road, Twickenham Green, TW2 5AH. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at info@doggieandgabana.co.uk or call 020 4568 1573.

Information we collect

We collect personal information in the following ways:

• Contact form — your name, email address, and message are required. You may also choose to provide a phone number and the service you are interested in.
• Online booking — when you book an appointment through our booking partner (Moego), any information you provide is collected and held by them directly. Please refer to Moego’s own privacy policy for details.
• Communications — if you contact us by phone or email, we may retain a record of that correspondence.

We do not collect any information automatically through cookies or tracking technologies on this website.

How we use your information

We use the information you provide solely to respond to your enquiry and, where relevant, to discuss or arrange grooming services for your dog. We will not use your contact details to send you marketing communications without your explicit consent.

Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests — to respond to enquiries you send us and to manage bookings.
• Contract — where processing is necessary to fulfil a grooming appointment you have booked.

How long we keep your data

We retain enquiry and contact records for up to 12 months, after which they are securely deleted unless we are required by law to keep them for longer.

Third-party services

This website uses the following third-party services that may process data:

• Moego — our online booking platform. Appointments booked via the “Book an Appointment” link are handled by Moego. We recommend reviewing their privacy policy before booking.
• Google Maps — an embedded map on our contact page is provided by Google. Google may set cookies when you interact with the map. Please refer to Google’s privacy policy for more information.
• Google Fonts — fonts used on this website are loaded from Google’s servers. This may involve Google receiving your IP address.

We do not sell or share your personal information with any other third parties.

Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@doggieandgabana.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date at the top.